How our service works

How our service works

The service we provide is a completely free & non-profit organization created strictly to help those who are in need of someone to speak to, when professionally paid counseling services is not an option.  Please note that our service is not a professional, qualified & licensed counseling service, but instead a service filled with trained volunteer advisors & listeners that dedicate their time to talk, comfort & support people who are suffering from mental illness such as anxiety, depression, relationship issues, family issues, ASD, ADD, ADHD, OCD, drug & alcohol problems and many more.  We strongly would like to state that not all of our listeners/advisors have qualifications or licenses that specialize in certain mental illnesses, but instead, the help & support provided by them are driven by personal experience, research or nothing but dedication to supporting and comforting another person by being a good friend and person to talk and vent to when in need.  When you join our website, you will need to create an account before you start speaking to our listeners/advisors.  This is so our advisors & listeners can regularly check up on you to see how you’re coping, and also so they can keep a file with notes connected to your profile so they can “follow-up” on problems occurring on future sessions.  All of these files are kept confidential and only your assigned advisor/listener will have access to these files, unless you are at risk of harming yourself or another person.  Once you have completed the account creation process, you will then be assigned to an advisor/listener that will help you on your journey to happiness.  You have the opportunity to choose your own advisor/listener.  If you don’t  prefer a specific person, we will automatically assign an advisor/listener that best fits the problems you’re experiencing.  Once you have signed/understood this declaration & been assigned to an advisor/listener, you will be able to chat with your advisor/listener via our online chat platform.  Please note that some advisors do provide an email & SMS option of communication.